Delivery Policy:

Subjected to availability, you can expect delivery on the same day if we have received and confirmed your order before 9.00am on that day.

Otherwise, orders received after 9.00am will be delivered on the following working day or the day after, upon telephone or email confirmation with our customer service support staff.

Please contact our customer service support staff for more information on overseas delivery and charges.

Delivery Timing:

Our local delivery timing is between 12.00 pm – 4.00 pm from Monday to Saturday.

There is no delivery on Sunday or Public Holidays.

Special delivery can be arranged beyond our normal delivery timing but a surcharge of between S$20.00 – S$100.00 may apply.

Please check with our staff for the surcharges before placing an order.

What are your local delivery charges like?

We charge a flat fee of S$20.00 per trip.

A surcharge of S$5.00 – S$40.00 may apply for delivery locations within ERP gantries, Sentosa Island and for delivery address with no direct lift landing access.

Bulky item surcharge of between $20.00 to $50.00 may be applicable for products such as ladder (9 steps and above).

Please check with our staff for the surcharges before placing an order.

Exchange Policy:

In the event that the item you have purchased is defective, we will either replace the item or give you a full refund as long as the product is returned in its original packaging condition.

Request for exchange must be made within 3 days of receipt through our email: sales@estore.com.sg

Please note that paint purchases are non-refundable nor exchangeable.

Refund Policy:

We offer a full refund, in case an order is not fulfilled. The due amount will be charged back to the originating account through Paypal.

Cancellation of order

We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can.

Please note the following :

» Cancellation must be made at least 48 working hours before the requested day of delivery for local orders.

» No cancellation is allowed for overseas orders once the order is confirmed.

» For cancellation request received less than the stipulated time, only 50% of the order value is refundable.

» In the event the order is delivered, the full purchase amount will apply and cancellation is not allowed.

» Please email cancellation requests to us at sales@estore.com.sg with your order number.

Limitation of Liability

In any event, and notwithstanding anything contained herein, Estore Retail Network Pte Ltd's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Estore Retail Network Pte Ltd or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from Estore Retail Network Pte Ltd the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to any sales and purchase order.